Operations Head at Flying Colours Human Resources Pvt Ltd
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Assistant Manager/Deputy Manager/Manager - Presales & Solutions - BPO (7-15 yrs)
Urgent Hiring for Position : Asst. Manager / Deputy Manager / Manager- Presale and Solutions in Top BPS at Navi Mumbai Location.
Exp : 8-16 Yrs
CTC : 7-16 LPA
- Candidate must have experience in BPO Presales - Customer Service or F & A Domain and BFSI
- First client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc.
- Review company Policy and Procedure time to time and measure results against them. Drive them to set company standards and create employee centric approach
- Driving Sales and Customer service through channels like - Phone, Email & Chats
- Achieve abandon and Service level targets
- Review Incentives, sales target, and cost cutting methods to maintain P&L for the LOB
- Detailed Analyses on Social Media queries, complaints, type of calls, losses, quality fatal errors and conduct required training for the team
- Understanding of skill based routing and IVR/CTI platform and deep knowledge of call flows, call routing and technologies
- Continuous Process Improvement with the help of CRM and in house technology team
- Deliver efficiencies with the help of Contact Centre dialer by bridging the gaps.
- Support Technology team during the introduction phase of new products by sharing feedback, creating user journey and identifying the challenges
- Work as an interface between Product Management & Product Operations team. Providing regular inputs in terms of content, prices, availability and customer feedback so that they can liaise with vendors to fix the same
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