Lead Recruiter at Skyleaf Consultant
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Assistant Manager - Customer Success (2-4 yrs)
- Responsible for driving the key metrics related to client account and delivering a superlative experience/ active communication to the customers and year on year growth
- Establish working relationships with customers' business lines and other key stakeholders to define requirements.
- Work with clients directly on all levels: technical, business, support, including providing added value through structured conversations.
- Identify customer needs, provide customer insights and collaborate with cross-functional teams to provide solutions for those customers
- Perform thorough quality assurance of deliverables and ensure reliability and quality from start to finish.
- Carry out pre-go live checks and gain customer acceptance on system configuration
- Support the team lead in identifying new business opportunities forecast numbers and growth/ upsell and cross-sell opportunities in the portfolio
- Aligning to Customer Success processes and ensuring that all documentation and operational tasks are completed in a timely manner.
- Maintaining healthy and active client communications and ensuring that tickets are closed in the committed TAT
- The complete responsibility of financial health of the client ensuring that we have zero churns.
- Co-owning work on special projects/ client requests / new features
- Being proactive and supporting Team lead in ensuring client agreement and pricing negotiations and done before the previous agreement lapses.
- Support and lean on the TL for working on analysis and Insights/ EBR, QBR and OBR's.
What we require:
- Minimum education qualification - Bachelor's Degree from a reputable institute.
- Relevant Work Experience of 2-4 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google's Advertising Platforms / Mar-tech / Ad-tech firm.
- Candidates who have an experience in a SAAS business will be preferred.
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