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20/07 Jitendra Lakhwani
Co - Founder at Mantras2Success.com

Views:26 Applications:14 Rec. Actions:Recruiter Actions:6

Assistant Manager - Customer Service/Delight (3-10 yrs)

Mumbai Job Code: 283572

Description :

Roles & Responsibilities :

Customer service orientation/obsession : Ensuring best service levels for customers.

Sales & Operations Understanding : Pick up market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand -supply planning.

- Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support customer service vision and goals

- Ensuring best in class service levels with optimal inventory/supply levels across various regions

- Ensuring best in class on time delivery performance and delivering service

- Effective usage of data analytics to evaluate performance and quality and drive continuous improvements within supply operations.

Who can apply :

- Graduate in Business Management

- Excellent consultative, listening, communication, and analytical skills

- Strong influencing and conflict-resolution skills

- Knowledge of the organization's products, services, and customers

- Knowledge of basic customer service principles and practices

- Understanding of concepts of service levels

- Knowledge of the local market (warehousing and Logistics)

- Knowledge of local laws and regulations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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