Key Responsibilities:

- Supervise and mentor a team of customer service representatives.

- Provide coaching and training to enhance the team's performance and customer service skills.

- Set clear performance goals and conduct regular performance evaluations.

- Handle escalated customer complaints and concerns, ensuring swift and satisfactory resolutions.

- Monitor customer service interactions to ensure quality and adherence to company policies.

- Identify areas for process improvement within the customer service department and recommend solutions.

- Collaborate with cross-functional teams to implement enhancements that optimize the customer experience.

- Analyze customer feedback and data to identify trends and areas for improvement.

- Utilize customer feedback to make data-driven decisions and improvements in service quality.

- Maintain effective communication with other departments to ensure a seamless customer experience.

- Prepare and present reports on customer service performance to senior management.

Qualifications :

- Bachelor's degree in automobile, mechanical, or a related field (preferred).

- Master's degree in business, management or related or a related field (preferred).

- Proven experience in customer service or a related role, with at least [X] years in a leadership or supervisory capacity.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Analytical mindset with the ability to use data to drive decisions.

- Proficiency in CRM software and customer service tools.

- Commitment to delivering exceptional customer experiences.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.