Co Founder at Big Bang HR Advisors
Views:10 Applications:7 Rec. Actions:Recruiter Actions:4
Assistant Manager - Customer Service (3-7 yrs)
Contact Centre operation management - International Processes (North America / Europe / Middle East)
- Handling customer/Client queries/complaints (on call/email/Chat)
- Escalation & Social Media complaint management
- Responsible to achieve KPI performance targets
- Inform customers by explaining procedures; answering question,providing information
- Update job knowledge by studying new product descriptions / Terms & conditions
- Participating in trainings.
- Maintain and improve quality results by adhering to standards and guidelines
Recommending improved procedures, Ensure process adherence.
- Team Improvement processes, identify gaps
- Handling MIS reports such as TAT reports, Monthly meetings data and other reports which are required to be presented in front of senior management.
- Performance summary preparation of Monthly Business Review.
- Candidate should be ready to work in night shift.
Job Location: Andheri, Mumbai (currently work from home)
Job timing: Rotational, will have night shifts too (Monday to Saturday)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
