HR Recruiter at Strategic Talent partner
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Assistant Manager - Customer Relationship - Fashion (4-6 yrs)
Responsibilities :
- Equipped with departmental set up with end to end SOP knowledge
- Receive and address customer support call and emails
- Conduct outbound calls to high-value customers to capture their critical information and feedback on products and services
- Conduct outbound calls to drive sale though abandoned cart opportunities
- Daily Outward calling to Lost/Lapsed Consumer
- Knowledge of refund management and can control Third party payment gate way/Logistic forward/return and refund flow as per company policies.
- Ensure accurate and complete data entry of all customer information and feedback in our database
- Identify opportunities for cross-selling and up-selling based on customer feedback
- Provide regular feedback to the marketing and product teams on customer preferences and trends
- Adhere to all data privacy regulations and guidelines while handling customer data
Skills :
- Numerate skills - an analytical background is a must
- Ability to manage multiple tasks and meet tight deadlines
- Experience/is comfortable having technical and financial conversations.
- Excellent attention to detail
- Ability to work in a fast-paced environment and adapt to rapid change.
- Excellent organizational, written and oral communication skills
- Prior experience with retail brand is desirable.
- Should have some understanding of Indian Men Fashion Industry
- Team Player with a zeal to succeed.
- Should have the ability to think objectively & creatively.
- Patience and listening skills are a must
