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27/08 Arpita Porwal
HR Recruiter at Strategic Talent partner

Views:111 Applications:42 Rec. Actions:Recruiter Actions:38

Assistant Manager - Customer Relationship - Fashion (4-6 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 341281

Responsibilities :

- Equipped with departmental set up with end to end SOP knowledge

- Receive and address customer support call and emails

- Conduct outbound calls to high-value customers to capture their critical information and feedback on products and services

- Conduct outbound calls to drive sale though abandoned cart opportunities

- Daily Outward calling to Lost/Lapsed Consumer

- Knowledge of refund management and can control Third party payment gate way/Logistic forward/return and refund flow as per company policies.

- Ensure accurate and complete data entry of all customer information and feedback in our database

- Identify opportunities for cross-selling and up-selling based on customer feedback

- Provide regular feedback to the marketing and product teams on customer preferences and trends

- Adhere to all data privacy regulations and guidelines while handling customer data

Skills :

- Numerate skills - an analytical background is a must

- Ability to manage multiple tasks and meet tight deadlines

- Experience/is comfortable having technical and financial conversations.

- Excellent attention to detail

- Ability to work in a fast-paced environment and adapt to rapid change.

- Excellent organizational, written and oral communication skills

- Prior experience with retail brand is desirable.

- Should have some understanding of Indian Men Fashion Industry

- Team Player with a zeal to succeed.

- Should have the ability to think objectively & creatively.

- Patience and listening skills are a must

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