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07/12 Mallika Arora
Co-Founder at TalentNiti

Views:26 Applications:12 Rec. Actions:Recruiter Actions:1

Assistant Manager - CRM - Real Estate (3-7 yrs)

Mumbai Job Code: 188756

For one of our clients, which is a growing Real Estate Advisory company, we are looking for an Asst Manager - CRM in Mumbai.

Function: Post Sales

Location: Santa Cruz (East), Mumbai

Desired Candidate Profile:

- 3-5 years in Customer Service in Real Estate

- Excellent communication skills

- Any graduate (MBAs preferred)

Responsibilities:

- Customer request/query/complaint management to ensure rightful resolution of customer query and/or request within TAT/SLA

- Drive process improvements to reduce complaints and increase customer delight

- Coordinate and liaison across departments for resolution of complaints

- Manage communication/system changes having direct customer impact

- Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers

- Drive customer centricity and sensitivity across the team. Build and facilitate business retention process.

- Help resolve all audit queries and support business activities (with respect to Customer Communication).
- Provide analysis of reports and records and maintain monthly/weekly customer service reports

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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