For one of our clients, which is a growing Real Estate Advisory company, we are looking for an Asst Manager - CRM in Mumbai.

Function: Post Sales

Location: Santa Cruz (East), Mumbai

Desired Candidate Profile:

- 3-5 years in Customer Service in Real Estate

- Excellent communication skills

- Any graduate (MBAs preferred)

Responsibilities:

- Customer request/query/complaint management to ensure rightful resolution of customer query and/or request within TAT/SLA

- Drive process improvements to reduce complaints and increase customer delight

- Coordinate and liaison across departments for resolution of complaints

- Manage communication/system changes having direct customer impact

- Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers

- Drive customer centricity and sensitivity across the team. Build and facilitate business retention process.

- Help resolve all audit queries and support business activities (with respect to Customer Communication).

- Provide analysis of reports and records and maintain monthly/weekly customer service reports

Our client is proud to be an Equal Opportunity and Affirmative Action Employer. They evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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