Recruiter at Recruitcare Alliance
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Assistant Manager - Content & Customer - eCommerce (5-10 yrs)
Hiring for Assistant Manager - E-Commerce (Content & Customer) for an E-Commerce Company at Gurgaon location. The candidate should be an experience in the E-Commerce industry only
Role & Responsibility:
- Responsible for content management of E-Comm App, Website.
- Manage and own with CMS system and e-portal team on related processes.
- Manage category and product placement on the website, maximizing sales and profits while also enhancing the customer experience
- Conduct competitive and best practices research to suggest merchandising and user experience improvements
- Work with e-portal team to set requirements and test new site enhancements and applications, Coordinate site content to support email marketing
- Work closely with E-Commerce Merchandising by providing orientation and potential development
- Perform data analysis to find new insights related to customers and their behaviors to drive traffic and conversion using tools as SEO SEM/PC
- Responsible for E-commerce Marketing strategic execution channel (off/online)
- Maintain marketing dashboards with KPIs (customer acquisition & retention, profitability per customer, aisle crossing, etc.)
- Responsible for all customer issues to ensure customer satisfaction and manage customer complaints.
- Analyze and identify the customer behavior, expectation, opportunities.
- Conduct regular customer analysis to support satisfaction.
Qualifications:
- Bachelor's degree in Business, e-commerce, or IT-related disciplines.
- Minimum 5 years digital marketing, IT web/digital development, and/or e-commerce experience.
- Working knowledge of E-Commerce and/or Online Order Management is preferred.
- Solid knowledge and understanding of business needs and customer expectations are required in order to translate business/customer requirements into functional/technical deliverables.
- Good verbal and written communication skills.
- To collaborate with the ability to efficiently manage multiple tasks and deadlines to ensure successful on-time/budget completions
Location : Gurgaon
Salary : upto 9 LPA
To apply share your CVs WhatsApp 9953023533
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