Talent Acquisition Specialist at IndiaMart InterMesh Ltd
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Assistant Manager - Client Serving (1-4 yrs)
Department: KCD (Client Servicing)
As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth.
In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.
Key Accountabilities :
- Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.
- Maximize revenue through upselling and cross selling.
- Ensure systematic follow-up, time-bound closures and prompt resolution of complaints.
