Assistant Manager - Client Services - Real Estate (3-6 yrs)
Function: On boarding customers- Client Services
Position : Assistant Manager - Client services
Job Responsibilities :
Relationship Management :
- Manage the front end of our customers for the respective segment/project allocate
- Ensure highest standard of service delivery and quick resolution as per business TATs
- Build & maintain relationships with customers; ensuring constant engagement with assigned database
- Plan WOW moments an execute the same at important stages in customer lifecycle - welcome on board, registration, possession, home loan
- Responsible for customer satisfaction & high service quality standards by constant monitoring & upgrading our services
- Liaise with developer and customers for all letters/documents which needs to be sent to customers at all stages periodically
- Act as an escalation in client meetings for issues raised by them and ensure best business practices as per company standards
Referrals :
- To focus on how to establish presence in market through various mass media communication and reach out to client through direct referral programs and maintain customer database.
- Ability to learn and to work with different teams during various stages at any project level execution
Customer Engagement
- Ensure customer engagement & brand loyalty through well planned events through loyalty product activation
Must have :
- Minimum 3 to 6 years knowledge in real estate
- Possesses a positive attitude with good communication and convincing skills
- Patience while coordinating with customers/developers
- Ability to understand the requirement of customers and business.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
