Key Responsibilities of the Role

Job Description :

- Life cycle documentation : From Allotment till handover of project.

- Managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs.

- Responsible for Customer relation-ship management at project site,

- Responsible for all CRM activity, documentation and MIS at project site.

- Intimation of inspection period to customer and schedule customer appointments for inspection.

- Carrying out "PRE-DELIVERY INSPECTIONS" of all flats in co-ordination with construction team and PMG group.

- Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant department and follow-up for resolution.

- Co-ordination with construction team at site for carrying out Rectification Works that has to be necessarily undertaken.

- Clear communication of handover procedures to the customer.

- Final Handing over of flats to customers on completion of all the works in all aspects to customer satisfaction.

- Ensure timely handover to the Association.

- Rental management and management of Maintenance Agencies.

- Manage Modification requests to the satisfaction of customer.

- Car park allotment.

- Interacting with the customer & Preparing a detailed modified drawing and costing based on customer requirements

- Executing the modification/changes as approved by customers as per the work progress at site.

- Taking confirmation from customer on fixtures fittings with necessary documentation and forwarding the same to site for incorporation in respective flats.

- Billing and collection of Maintenance charges.

- MIS and Documentation of all correspondences.

- Any other activity as deputed by the Management.

- Handling Modification Queries and management in coordination with Customers and Projects.

- Credit control / payments follow up and related documentation like issuance of receipts.

- Follow up coordination with Customers/Financial Institutes/ Banks for payments.

- Monthly Project updates to Customers.

- Handing over the units after QA/QC completion jointly with Projects team, to customers.

- Managing the entire process of Documentation including Registration, Khata Transfer etc.

Work Relationship & Reporting :

- After Sales : Weekly MIS update + ensuring that the documentation + payment follow up for sold clients is on schedule + Conflict Resolution.

- Projects : For Project updates + Modification + Handover + QC Issues

- Customers : To deliver a high-quality service to customers that exceeds Expectations.

- Any other duties/Responsibilities which may be assigned from time to time.

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