Designation: AM - Client Coordinator

Job Summary :

To maintain strong relationship with all clients / partners and respond to their queries within the defined TAT. Also provide comprehensive administrative support to the clients from a program execution standpoint. Day-to-day responsibilities may include managing schedules and meetings, answering phones, responding to emails, taking meeting minutes, coordinating with internal and external stakeholders and identify / prioritize items for attention. The ability to meet tight deadlines, great organizational skills and the ability to juggle multiple critical requests. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside the company is important.

Roles and responsibilities :

- Answer telephones and respond to inquiries from clients and merchants

- Process end of day reports, maintain trackers and sales pipeline reports

- Answer potential clients- questions about the organisation and it's various functions

- Scheduling Meeting, Preparing agendas for the meeting

- Maintaining confidential records, calendars and daily schedule of Director

- Client relationship management

- Maintaining all confidential emails and replying the same on behalf of the Directors

- Scheduling client meetings, attending the same if required and maintaining client relationship

- Taking client calls and maintain the records

- Coordinating with vertical heads for meetings, business, travel as per the directions given by Directors

- Arranging conference calls

- Provide phone and communication support, including scheduling and sending out updates.

- Communicate with managers outside the department and across functions

- Coordinate meetings both internally and externally

- Send follow-up updates, information and documents to clients post calls/meetings as per the defined TAT

- Acts as the point of contact between the Director and other executives, employees, clients and other external partners

- Manage information flow in an accurate and timely manner

Requirement :

- Bachelor's degree required

- Ability to remain calm under pressure

- Excellent problem solving and prioritizing skills

- Excellent Excel, PowerPoint Skills, flexible and able to multi-task with demonstrated resourcefulness in setting priorities

- Strong verbal and written communication skill, ability to effectively present and execute on innovative ideas. Ability to write reports and business correspondence.

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