Job Title: Assistant/Deputy Manager - Operations: Customer Service

Location: Hyderabad

Qualification: Graduate

Experience: 5 + years of Experience in a customer service AM/DM/Supervisory role

Managing a team size of 50 + Members.

Job Summary :

We are looking for a motivated and detail-driven Assistant/Deputy Manager - Operations: Customer Service to join our team in Hyderabad. The ideal candidate will be proficient in overseeing customer service operations, implementing process improvements, and leading a team to provide outstanding customer experiences.

Key Responsibilities :

1. Customer Service Excellence:

- Ensure quick and effective resolution of all customer inquiries and complaints.

- Oversee customer interactions to ensure service quality and compliance with company policies.

- Create and implement customer service policies aimed at improving satisfaction.

2. Team Management :

- Conduct performance reviews and provide constructive feedback to team members.

- Lead team meetings to communicate goals, updates, and share best practices.

- Assist in recruiting, training, and supervising customer service staff to build an efficient and high-performing team.

3. Customer Engagement :

- Build and maintain positive customer relationships by ensuring their needs are met and expectations exceeded.

- Handle escalated customer issues and ensure timely resolution through follow-ups.

4. Operational Efficiency :

- Support in managing day-to-day operations of the customer service department.

- Analyze performance data to identify trends and areas for improvement.

- Prepare reports on performance metrics and customer feedback to enhance operational effectiveness.

5. Process Improvement :

- Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.

- Stay informed on industry trends and best practices to ensure ongoing improvement.

Note :

- Salary: Best As per the Industry Standards

- Have major Experience into B2C

Key Skills :

- Understanding of customer service technology

- Team management and leadership skills

- Strong communication skills

- Proficiency in Telugu, Hindi, and English

- Expertise in Microsoft Office, especially Excel and PowerPoint

- Basic data interpretation and analysis

Interested candidates are invited to submit their updated resumes. Join our team and take your career to the next level!