Recruitment Trainee at Hireginie Talent Cloud
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Assistant/Deputy Manager - Operations - Customer Service (5-8 yrs)
The ideal candidate will excel in managing customer service operations, driving process improvements, and leading a team to deliver exceptional customer experiences as Assistant/Deputy Manager at our Hyderabad Location.
Required Skills :
- Proficiency in Telugu, Hindi, and English.
- Expertise in Microsoft Office, especially Excel and PowerPoint.
- Basic data interpretation and analysis.
- Understanding of customer service technology.
- Team management and leadership skills.
- Strong communication skills.
Key Responsibilities :
1. Customer Service Excellence :
- Ensure prompt and effective handling of all customer inquiries and complaints.
- Monitor customer interactions to maintain service quality and adherence to company policies.
2. Operational Efficiency :
- Assist in managing the daily operations of the customer service department.
- Analyze data to identify trends and areas for improvement.
3. Process Improvement :
- Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.
- Stay updated on industry trends and best practices to ensure continuous improvement.
4. Customer Engagement :
- Foster positive relationships with customers by ensuring their needs are met and expectations exceeded.
- Address escalated customer issues and follow up to ensure timely resolution.
5. Team Management :
- Organize and lead team meetings to communicate goals, updates, and best practices.
- Assist in recruiting, training, and supervising customer service staff to build a high-performing team.
