About Hireginie :

Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

About Our Client :

Our client is a prominent player in the rapidly evolving Internet Service Provider sector in India. With a strong commitment to delivering high-speed broadband services, the company has established a significant market presence and is continuously expanding its customer base.

Job Title : Assistant/Deputy Manager - Operations : Customer Service

Location : Hyderabad

Qualification : Graduate

Experience : 5 + years of Experience in a customer service AM/DM/Supervisory role

- Managing a team size of 50 + Members,

- Have major Experience into B2C Preferably from an ISP/Telco customer service background.

- Salary : Best As per the Industry Standards

- Industry : Customer service/care/support. Preferably from an ISP/Telco customer service/BPO background.

Job Summary :

We are seeking a dynamic and detail-oriented Assistant/Deputy Manager - Operations : Customer Service to join our team in Hyderabad. The ideal candidate will excel in managing customer service operations, driving process improvements, and leading a team to deliver exceptional customer experiences.

Key Responsibilities :

1. Customer Service Excellence :

- Ensure prompt and effective handling of all customer inquiries and complaints.

- Monitor customer interactions to maintain service quality and adherence to company policies.

- Develop and implement customer service policies and procedures to enhance customer satisfaction.

2. Operational Efficiency :

- Assist in managing the daily operations of the customer service department.

- Analyze data to identify trends and areas for improvement.

- Prepare reports on performance metrics and customer feedback to drive operational efficiency.

3. Process Improvement :

- Collaborate with cross-functional stakeholders to develop and implement strategies for improving customer service processes.

- Stay updated on industry trends and best practices to ensure continuous improvement.

4. Customer Engagement :

- Foster positive relationships with customers by ensuring their needs are met and expectations exceeded.

- Address escalated customer issues and follow up to ensure timely resolution.

5. Team Management :

- Conduct performance evaluations and provide constructive feedback.

- Organize and lead team meetings to communicate goals, updates, and best practices.

- Assist in recruiting, training, and supervising customer service staff to build a high-performing team.

Skills :

- Proficiency in Telugu, Hindi, and English

- Expertise in Microsoft Office, especially Excel and PowerPoint

- Basic data interpretation and analysis

- Understanding of customer service technology

- Team management and leadership skills