Senior Recruitment at Havoc Consultants Pvt Ltd
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Assistant/Deputy Manager - CRM - Real Estate (2-15 yrs)
Designation : Assistant / Deputy Manager CRM
Location : Mumbai
Industry : Real Estate
Job Profile :
- Build and maintain relationships with the entire customer base assigned.
- By ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
- Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession.
- Adept at handling all the post sales activities.
- Collections / Registrations etc.
- To maximize operational efficiencies in the post-sale process, by establishing streamlined processes that enable the same.
- Relationship management Responsible for all customer touch points post sale to possession
- Leadership and team management Providing direction to a team of customer care executives
- Inter department coordination Ensuring satisfaction of internal customers
- Manpower planning
- MIS reporting
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