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22/08 Neelam Bharate
HR Head at Aspire Lifestyles India

Views:99 Applications:35 Rec. Actions:Recruiter Actions:29

Aspire Lifestyles - Consultant - Customer Service (0-5 yrs)

Mumbai Job Code: 229666

The Aspire Lifestyles Concierge:

- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.

- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication

- Strives to leave the customer with a positive customer experience after every contact

- Provides accurate and timely information regarding requests.

- Provides services as per contractual scope of services and is able to say - no- positively.

- Establishes relationships with customers, learning their likes and dislikes.

- Initiates outbound calls in compliance with program needs and requirements.

- Applies high quality customer service guidelines when fulfilling customer requests.

- Leverages current partners and utilizes Internet and other resources to fulfill requests.

- Communicates responses in a clear, professional, and concise manner.

- Represents clients- brands in a professional, courteous manner.

- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.

- Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.

- Applies client and Group policies as applicable whenever interacting with customers.

- Is able to multi-task and prioritize in a fast-paced environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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