About us :

- Asmita Group is looking for a talented Customer Relationship Manager (CRM) to join our team. We are Asmita Group pioneer in construction business since last 35 years. We have many verticals like Real Estate, Education, Club / Fitness Centre & Organic Farm. If you're excited to be the part of a winning team, Asmita Group is the destination for you.

Job Location : Asmita House, Asmita Township, Naya Nagar, Mira Road East.

Company Website : www.asmitagroup.com

Latest Project : https://asmitaindiarealty.com/projects/asmita-grand-maison/

Responsibilities :

- Build and maintain strong relationships with clients, including property buyers, sellers, investors, and other stakeholders.

- Act as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.

- Provide personalized assistance and guidance throughout the real estate transaction process.

- Proactively identify and anticipate client needs, and offer relevant solutions and recommendations.

- Ensure high levels of customer satisfaction by delivering exceptional service and support.

- Assist clients with property inquiries, market trends, pricing, financing options, legal processes, and other real estate-related matters.

- Coordinate property viewings, inspections, and negotiations, facilitating smooth transactions for clients.

- Collaborate with internal teams, such as sales, marketing, and legal, to provide comprehensive support to clients

- Maintain accurate and up-to-date client information in the CRM database.

- Track client interactions, inquiries, and transactions, generating reports and insights as needed.

- Leverage CRM tools and systems to effectively manage client communication, follow-ups, and documentation.

- Utilize data analytics to identify opportunities for process improvement and enhance customer experiences.

- Identify potential business opportunities within the real estate market, such as referrals, partnerships, and collaborations.

- Collaborate with the sales team to convert leads into clients and drive revenue growth.

- Contribute to marketing and promotional activities, such as organizing events, participating in industry conferences, and leveraging digital channels.

Requirements :

- Bachelor's degree in business administration, real estate, or a related field.

- Proven experience as a Customer Relationship Manager or similar role in the real estate industry.

- In-depth knowledge of real estate processes, regulations, and market trends.

- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.

- Excellent problem-solving and decision-making abilities.

- Proficiency in CRM software and database management.

- Results-oriented mindset with a focus on customer satisfaction and business growth.

- Ability to multitask, prioritize, and manage time effectively.

- Professional demeanor and appearance.

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