Client Support (Native Mandarin)

Preferred Qualifications :

- Proficient in Written and Verbal English

- Proficient in Written and Verbal Mandarin

- Familiarity with server logs and monitoring tools

- Knowledge of web servers, network protocols, and DNS

- Prior experience in Tech company or customer service environment

- Excellent communication skills both written and verbal

- Ability to multitask, prioritize, and manage time effectively

- Strong problem-solving skills and attention to details

- Willingness to work on a rotational skills shift, including weekends and holidays

- 24/7 shift (meaning night shift, work on weekends, and changing shifts)

Description of responsibilities :

- Competent enough with all types of systems for customer support via proactive monitoring, providing metrics for both system and process performance, and ensuring system backups are processed regularly

- Responsible for managing the interface with all functions at all levels within the organization and with institution customers that consist of research, business, and external partner units.

- Familiar with product management and project management, create and maintain the bridge between Operations Support team and DevOps team, focus on better product and better working environment.

- Can mediate escalating situations that would cause major incidents as required to ensure coordination of resolving parties, effective communication to stakeholders, postincident review and documentation as well as fine-tuning of operation management processes

Required experience :

- Any Work Experience in Tech-Related Field

Required skills :

- Decisiveness Advance

- Tech Savvy

- Problem Solving Skill- Advance

- Communication Skill - Advance

- Highly Resourceful

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