Customer Care Executive at Ascendum Process Solutions
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Ascendum - Executive - Customer Care (0-2 yrs)
- Maintaining the required login hours.
- Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA.
- Documenting all calls with regards to the customer's query accurately in respective software.
- Relevant knowledge of product and processes.
- Provide quality customer service on every call.
- Identify the needs of customers, resolve issues, and provide solutions on call.
- To appear for refresher training.
- To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills.
- Ensure to follow the call quality script provided by the company for uniformity.
