Ascena Retail - Manager - Customer Service (10-15 yrs)
A senior level position that manages a team of 2 to 8 Customer Service Supervisors, QA Team, Training Team, Command Center and 15 to 50 Customer Service Brand Specialists to ensure team performance meets and/or exceeds the Brands- expectations. Looking for someone into Email and Live chat support experience
MINIMUM QUALIFICATIONS:
Education: Bachelor's Degree or other equivalent of education and work experience
Experience: Minimum of ten years Customer Service Center or Call Center experience required and Workforce Management experience preferred. Cisco experience a plus.
- Excellent customer service skills
- Professional appearance, communication skills and work ethics
- Must be able to work in fast paced team environment
- Excellent verbal and written communication skills
- Must type 35 wpm.
- Knowledge of call volume analysis
- Advanced analytical, critical thinking and problem solving skills.
- Must be able to manage effectively to maximize efficiency and productivity
- PC proficiency using Microsoft Office
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
