Group Head - Human Resources at Arthmatetech Private Limited
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Arthmate Tech - Manager - Customer Success (2-6 yrs)
About Us :
Arthmate is changing the financing landscape through Finance as a Service across the spectrum of lending via a state of the art, customizable, technology suite. The key responsibility of this role is to manage relationships for existing strategic partners and deepen partner engagement by introducing newer products & engaging in cross sell of proprietary solutions.
Role & Responsibilities :
- Take responsibility for delivering revenue KPIs and manage P&L through partnerships.
- Takeover all aspects of partner relationships once program goes live
- Build long-term relationships with partners across hierarchies and functions. Direct liaising with the CXO level in customer organisations
- Manage partner pipeline as per aligned frameworks and grow the channel multiple folds
- Present and promote organisation's value proposition and capabilities as a win-win to partners
- Manage all relationship interlocks - executive, product development, marketing, delivery (operations)
- Negotiate deal constructs, commercials, and agreements, and execute campaigns arising from the deals
- Work closely with the sales team to ensure smooth transition of partners from sales to customer success
Desired Skills :
- Structured problem-solving ability
- Strong negotiation and indirect/ cross-functional stakeholder management skills
- Basic understanding of APIs / digital loan journeys
Qualifications :
- 2-6 years of experience in strategic partnerships, sales, or business development, MBA from a reputed institution will be an added advantage
- Prior experience in a frontline role/ enterprise sales/ alliances in an online domain is preferred or prior experience in managing B2B relationships in NBFCs or in bank
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