HR Executive at Arthdigital
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Arthdigital - Customer Support Officer (1-4 yrs)
About the company: -
Arthimpact Digital Loans (ARTH) is established in 2018, ARTH is a technology first Micro-MSME finance company that provides short-term, fair-priced, collateral-free (unsecured) business loans to micro-enterprises and self-employed entrepreneurs across India with a focus on women-led businesses. It addresses three key impact objectives:
- Empowering Micro-entrepreneurship
- Livelihood Enhancement
- Financial Inclusion
Position: - Customer Success Officer
Location: - Gurgaon, Haryana
Age Criteria: - Minimum 20
Responsibilities: -
- Handling OB Calls for Sales, Services or Collections
- Coordinating & Following Up with the relevant Individuals & Departments
- Connecting with the customers in accordance with TAT or whenever necessary
- Recording Stats in relation to Voice of the Customer
- Performing Backend activities as and when necessary
- Managing the data & reporting of assigned portfolio.
- Experience from Banking / Finance Background will be an advantage.
Skills Required: -
- Comm Skill - Proficient in English (Both Oral & Written) & Hindi
- Hands on experience of MS Office & Outlook (Office 365 will be added advantage)
- Should be able to use MS Excel Features (Functions, Pivot, Text to Column etc.)
- Decision making skills to analyse and resolve the customer concerns.
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