Join AFWHO as Client relationship manager, where you will engage with clients, providing access to our vast variety of projects to help them achieve their short, medium, and long-term goals to fulfil their aspirations of owning their dream home, well within their budget

To succeed as a Relationship Manager, you should have experience in the following areas:

- Client-facing interactions, building and nurturing good relationships by understanding their needs, preferences, and investment objectives, offering personalized support and guidance throughout the sales journey to ensure satisfaction.

- In-depth knowledge that influences client approaches and solution offerings

- A comprehensive understanding of the competitive landscape and associated product offerings

- Create persuasive sales pitches, presentations, and proposals that highlight the benefits of our projects and services, effectively conveying value propositions and negotiating terms to secure deals.

- Keep accurate records of client interactions, activities, and deal pipelines through software, while preparing regular reports and forecasts to monitor progress against targets.

- Set up new client accounts, documenting information either manually or digitally.

- Actively listen to client concerns or post-sale complaints to identify the root cause of issues.

- Build and maintain profitable relationships with clients and follow up through calls to ensure continued satisfaction.

- Clearly explain project details to clients, ensuring they have a full understanding.

- Manage inbound and outbound calls with customers in a professional manner.

- Provide timely and appropriate solutions to customer inquiries and resolve issues swiftly.

- Escalate complex cases to management, providing necessary background information for resolution.

- Regularly update and maintain financial account details using software.

- Proactively anticipate customer needs and follow up with past clients to offer reorders or additional services.