Position - Service Revenue Manager

About Company:

TRINITY HEALTHTECH, a division of A Trinity Interface Systems Pvt. Ltd., is India's leading Integrated Health Solutions Company. Our business focus is on Commercial Fitness Equipment, as we are the exclusive Sales Partner of Star Trac, Nautilus, Stair Master, Schwinn) & Octane Fitness (Commercial Range) in India, Trinity Healthtech offers the most cutting edge and innovative technologies for Cardiovascular and Strength Training and has pioneered several new health-related technologies in the Indian and Middle East Markets.

As a successful candidate, you have an open and flexible approach to problem-solving and the ability to make quality decisions. We expect you to manage your responsibilities in a disciplined manner. You will have the drive to achieve excellent results as evidenced in your previous commercial roles. Besides your commercial talent, you are familiar with today's Microsoft programs and email environment. Being an effective team player with a high level of energy and motivation you will contribute to both your own personal development and the company success.

https://www.trinityht.com/

Working Days: 6 Days a week

Working Hours: 8.5

Location: Kurla

Service Revenue Manager Job Description

Our Service Revenue Managers are the leaders of our service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every customer while preparing the Service teams to meet the needs of our customers and beyond.

Expectations and Responsibilities:

- Should acquire new service contracts

- Build relationship with the existing clients

- Responsible for the end-to-end service requirements including maintenance, trouble shooting

- Expected to develop plans to improve long term relationship with customers

- Develop plans to exceed customer experience on service provided by the company

- Generate revenue through leads

- Responsible for collection of debts and retention of clients

- Understand our business, know their numbers and lead the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.

- Technical acumen is required - you must develop a knowledge of all our products, as well as Service systems, processes, and procedures.

- Must be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

- Actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience

- Build a team of top talent and mentor the next generation of leaders.

Coach the teams - you must provide regular coaching and feedback, and have a deep knowledge of your team's strengths and opportunities

- Operational excellence: You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.

- Expected to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.

- Should possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

General Requirements:

Educational experience: Bachelor's degree or equivalent professional experience.

- 5-8 years of experience

- Excellent Communication Skills

Leadership experience : Experience leading teams and managing a diverse group of roles and responsibilities.

Process / operations experience : strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.

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