Key Responsibilities:

- Oversee and manage service operations for the assigned area, ensuring high levels of customer satisfaction and service quality.

- Lead and train service teams to deliver exceptional service and maintain technical competence.

- Implement service policies, procedures, and best practices to optimize efficiency and effectiveness.

- Monitor service metrics and key performance indicators (KPIs) to evaluate service performance and identify improvement opportunities.

- Collaborate with sales and marketing teams to promote service offerings and support customer retention initiatives.

- Manage customer complaints and resolve issues in a timely and professional manner.

- Conduct regular field visits to service centers to ensure adherence to company standards and guidelines.

- Analyze market trends and customer feedback to enhance service offerings.

- Prepare and present regular reports on service performance, customer satisfaction, and operational challenges to senior management.

- Ensure compliance with safety and quality standards in all service operations.

Qualifications and Skills:

- Proven experience as an Area Service Manager or similar role in the two-wheeler industry.

- Strong technical knowledge of two-wheeler service and maintenance.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Exceptional communication and interpersonal skills.

- Proficient in service management software and tools.

- Ability to work in a fast-paced environment and handle multiple tasks effectively.