HR Manager at MNR Solutions
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Area Service Manager - Automobile/Electric Vehicle (5-10 yrs)
We are looking for a dedicated and experienced Area Service Manager to oversee our service operations in Madurai. The ideal candidate will have 5 to 10 years of experience in the automobile or electric vehicle (2W) industry. As the Area Service Manager, you will be responsible for managing service teams, ensuring high levels of customer satisfaction, and driving service excellence across the region.
Key Responsibilities :
- Manage and lead service teams across multiple locations within the Madurai region.
- Develop and implement service strategies to enhance customer satisfaction and retention.
- Monitor and improve service quality and efficiency, ensuring compliance with company standards.
- Handle customer escalations and resolve service-related issues promptly.
- Conduct regular audits and inspections to ensure service centers meet industry standards.
- Collaborate with sales and product teams to ensure seamless after-sales support.
- Train and mentor service staff to enhance their skills and performance.
- Analyze service data and prepare reports for senior management.
Qualifications :
- 5 to 10 years of experience in service management within the automobile or EV (2W) industry.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in service management software and tools.
- Strong customer service orientation and communication skills.
- Ability to work under pressure and meet tight deadlines.
- Willingness to travel within the region as required.
