We are seeking a highly motivated Area Service Manager to oversee service operations for our automobile and EV (2W) division in Pune. The ideal candidate will have a strong background in the automobile or electric vehicle industry and will be responsible for managing the service network, ensuring customer satisfaction, and driving after-sales performance in the region.

Key Responsibilities:

- Manage service operations and ensure high standards of customer satisfaction

- Oversee and improve service processes, including troubleshooting, repairs, and maintenance

- Develop and maintain a strong service network in the assigned area

- Coordinate with dealers and service centers to ensure smooth and efficient service delivery

- Monitor and analyze service performance metrics and take corrective actions as needed

- Ensure compliance with company policies and industry standards

- Train and support service staff to enhance service quality and technical expertise

- Handle customer complaints and provide resolutions in a timely manner.

Skills & Qualifications:

- 5-10 years of experience in the automobile or EV (2W) industry

- Strong knowledge of after-sales service operations

- Excellent leadership and communication skills

- Ability to manage multiple service centers and a large team

- Strong analytical skills to monitor service performance

- Customer-focused mindset with a passion for delivering excellent service

- Bachelor's degree in Mechanical Engineering or a related field preferred.