Area Service Incharge - Building Material (1-5 yrs)
Location- Indore, Gwalior
To supervise service delivery of SPs (service personnel) on daily basis
- To monitor call pendency of every SP on daily basis
- To take corrective action on pending calls in order to ensure timely closure
- To provide CBS installation trainings to SPs
- To ensure spare parts availability with each ASP
- To review requirement of spare parts of each ASP based on consumption trends on monthly basis
- To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs
- To ensure achievement of PMC sales target
- To check quality of PMC service deliveries done by SPs
- To provide proactive installation support to projects & keep record at each stage
- To provide proactive installation pre-operative guidance to 100% customers
- To visit sites during installation process
- To organise service camps at projects sites
- To visit sites during service camps
- To resolve customers complaints as per defined CC timelines
Interested candidate can share their cv on mail id or call or share their cv at 6205986524
