Senior Talent Acquisition at Mnrsolutions
Views:0 Applications:2 Rec. Actions:Recruiter Actions:0
Area Service Incharge (5-12 yrs)
Job Responsibilities :
- To ensure service deliverance and achievement of service KPI targets.
- To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.
- To give best sales support to all Service partners, stakeholders, and customers.
- Responsible for warranty obligations, customer complaints resolution & service image building.
- To provide timely support to the service partners and keep they updated on the company policies and processes.
- To ensure service canters have planned spares, tools & equipment.
- Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.
- To ensure Service Network Expansion based on the sales plan and business need
- Service promotional activities planning & execution.
- Monthly review & MIS of operations.
- Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process
- To act as a support hand to service franchisees for all operational issues:
- Spare parts, tools & equipment Planning,
- Clearing commercial issues in of service franchisee
- Attending escalated customers complaints.
