We have an opportunity for you to consider working with a reputed Automobile Company with their Corporate Office at Pune and Business turnover of over Rs 25000 Crores arising out of Domestic Sales & International Exports Business. The Manpower strength is 10000 people spread across Corporate Offices, Manufacturing Locations, Research & Development Centre, Domestic Market & Globally across continents.

- Job Title: Area Manager / Manager - Service Commercial Vehicle

- Job Location: Ahmedabad, Pune, Bhopal, Kochi, Chennai, Banglore, Hyderabad, Kolkata, Bhubaneshwar, Patna, Gurgaon, Chandigarh, Jaipur, Lucknow and Ghaziabad.

- Years of Experience: 3 - 8 years

- Educational Qualification: Any Engineering graduate, from Premier Engineering Colleges - Tier 1

Job Responsibilities:

- Handling territory as Area Service Manager.

- Providing guidance to the Dealer in respect to monitoring & handling dealer network.

- Guiding the team to resolve critical dealer / customer issues.

- Assigning territories and monitoring team activities.

- Providing guidance to team in order to achieve goals of the company.

- Implementing Service Quality Systems at dealerships.

- Taking decision on complaints reported within warranty & extended warranty period.

- Analysis of technicians efficiency & giving them training accordingly.

- Ensuring customers at the assigned territory workshops are satisfied by analysis of CRM Activities on periodic basis.

- Conducting SQS Audits at workshops on periodic basis to maintain better service to customers.

- Maintaining service standards at dealerships/ ssp's as per the company policies across the state.

- Maintaining the service share and growth of state.

- Achieve targets assigned by management for the year.

- Planning of activities for state.

- Conducting market surveys for new upcoming markets.

- Recruiting ssp's as per the network/market expansion plan for state.

- Maintaining customer satisfaction index.

- Forecasting the service targets and planning / monitoring the achievements.

- Enhancing the customer satisfaction level and implementing systems and processes in workshops.

- Ensure policy implementations.

- Customer Support Management/ Diagnosis of Product Failures

- Control on Warranty Claims.

- Promoting Sales by providing service support.

- Promoting Genuine Spares Sales.

- Dealer development activities/New dealer identification.

- Technical / Functional Competencies: Product Knowledge, Market Knowledge, Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance

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