About the Job

As Regional Manager - West, you will be responsible for all retail sales and operations across out retail outlets in West, across Mumbai & Pune. We currently have 20 retail outlets across the country, and growing rapidly. The role is a challenging one as Chumbak has expanded our offerings to include apparel, home and accessories and evolved into a complete lifestyle brand. . We aim to open new LFS counters going forward and this role will hold responsibility across all channels at the regional level.

Role and Responsibilities : 

This role will be completely responsible for sales and operations for the region for both EBO as well as Large Format Stores / Key Accounts.

Sales : 

- Monitor the performance of all stores & LFS counters under the manager

- Develop sales strategies to drive sales growth in the assigned area.

- Conduct market research to understand competitors and market trends.

- Provide innovative ideas and suggestions to improve the market presence.

- Build sales culture and sale centric atmosphere among the team members.

- Conduct business plan review meetings with sales team.

- Will play a key role in sales forecasting; annual budgeting; scheduling expenditures; analyzing variances; initiating corrective actions

Retail Operations : 

- Implement operational best practices and processes as mandated by the company

- Ensure that high standards of grooming amongst all members of the team

-Will hold responsibility of collections, inventory management and stock availability at LFS counters

Manpower management : 

- Control employee attrition

- Build and maintain employee morale

- Allocate and rotate responsibility amongst the customer relation associates

People development : 

- Provide timely feedback to the sales personnel regarding their performance.

- Develop performance improvement plan for sales team to meet performance goals

- Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures among staff.

- Identify Training and development inputs required by the store & LFS counter staff to equip them with the skills to understand and fulfil consumer needs.

- Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism.

- MIS and Sales / KPI analysis

- Review sales performance of store & LFS counters periodically in terms of the sales as well as relevant retail KPIs

- Bring about changes in operations and sales processes based on the above analysis.

- Ensure timely & accurate information/ communication from the store / LFS to the head office, pertaining to sales and competition in the area for periodic reviews.

General/ Administration :
 
- Ensure that the statutory records are maintained properly and are up to date

- Ensure that all the relevant rules of the Shops and Establishments Act, Labor Act are strictly adhered to at the stores

Desired Experience and Skills : 

Education : Graduate / MBA in Retail

Years of Experience : 6 - 10 years

Should have :

- Expert command of retail math concepts and applications

- Excellent sales & Operations management skills, being results-driven with proven expertise in meeting Sales goals across EBO and LFS / Key Account formats.

- Good communication & presentations skills, ability to motivate sales staff to achieve targets, fostering a high level of team growth and contribution

- Good business knowledge of retail and merchandising concepts

- Strong in building Relationships and negotiation

- Proven skills in Sales Planning and managing Profitability of the territory assigned to you.

- Excellent eye for detail, able to deep dive and good problem solving skills.

- Computer literate, proficient in excel

- Job involves extensive travel across West India

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