ROLE OBJECTIVE :

- To demonstrate effective stores & Sis management leading to good customer service & selling skills for the organization of the region.

KEY RESPONSIBILITIES :

Sales Management

- Planning Staff wise, category wise, Target per Region

- Ensure achievement of sales target across region

- Driving category wise contributions

- Analysing & Reporting

- Ensure adherence of store KPIs across region

Store Operations

- Effective implementation of Brand SOP & guidelines

- Conducting regular monthly smart Audit

- Driving SM/TL reporting calendar

- Ensure timely repairs and maintenance across regions.

- Responsible for adherence of all statutory Compliances of the stores across regions like Trade license, Shops and establishments etc.

- Liasoning with mall Management on issues & Support.

Business Development :

- Lead generation in Franchise development in EBO & Large MBO formats for BD.

- Identifying white spots for EBO expansion & coordination with local developers and agents

- Doing market mapping & recce of proposed sites.

Inventory management :

- Inter store transfer of Inventory pre and post EOSS.

- Responsible for shrinkage Control- Global Count

- Ensure timely external and internal audits

- Managing inventory week cove & Inventory turns

- Review & develop best strategies w.r.t promotions & schemes in order to achieve organizational goal.

Visual Merchandising :

- Implementation of Planogram.

- Ensure VM ppt is set weekly.

Projects :

- Provide guidance to projects in establishing & deploying service level agreements with various vendors to ensure quality & completion of projects as per the timeline.

- Ensure timely maintenance & renovation across stores.

People Management :

- Hiring & selection of employees.

- Comprehensive people management responsibilities, in terms of handling performance appraisal of subordinates, recruitments, attrition control, employee morals, employee engagement, happy time policy & business development plan, reward & recognition to ensure retention of best talent.

Financial Management :

- Track spends on trade promotions & BTL activities and put in place processes for measurement of spends effectiveness.

- Build operational budgets

Customer Satisfaction :

- Develop a framework to capture customer feedback & ensure highest level of customer satisfaction

- Develop effective mechanism for effective CRM & monitor effectiveness of the same.

4. TYPICAL EDUCATION & EXPERIENCE REQUIREMENTS :

Level of Education :

MBA/Equivalent/Pursuing Post Graduation

Experience :

- 6-8 yrs. In retail management

5. UNIQUE KNOWLEDGE AND SKILLS :

(Special technical/behavioral skills & knowledge needed for the satisfactory performance of the job)

Technical Skills :

- Understanding of markets & customer segments

- Head Brand & Strategy

- Financial Acumen

- Analytical Ability

- Behavioral Skills

- Planning & Organising

- Strategic Thinking

- Leadership

- Communication Skills

- Negotiation Skills

6. ROLE INTERFACES :

- Internal Interfaces

- Head Buying & Merchandising

- Head Brand & Marketing

- Head Design

- Finance & HR

- External Interfaces

- Institutional Clients

- VM Vendors

- Maintenance Agencies

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