Senior HR Consultant at VPS Consultants
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Area Sales Manager - FMCG (5-10 yrs)
Have to handle a team of 6-8 members of demonstrators,
Responsible for quality of demonstrations & owner satisfaction,
Need high conversion from demo to sale.
Key Responsibilities:
- Lead from the front and keep the team motivated. In the field the person has to shadow, mentor and train the team members
- Manage the lead distribution from LMS to each team member judiciously and ensuring closure on each lead in the LMS reporting system on a daily basis
- Supervise the team for calling up customers to fix up appointments for a demo at home from the leads provided by LMS which get generated thru events Mall & RWA Activations, MNC.in or contact centers.
- Ensuring time adherence of self and the team members
- Managing & delivering a high-quality customer experience from the sales consultant /advisor perspective.
- Monitoring that all demo units are sparkling clean before each demonstration at home.
- Ensuring that demonstration & Setting up the MNC products is according to the customers needs & requirements.
- Making sure that the team is delivering a high-quality customer demonstration experience & is able to have a relationship level
- Continuously building product knowledge and keeping updated on any product developments within MNC and our competitors.
- Actively building relationships with the team and the wider support channels to further the success of MNC products
Person Specification:
- Experience of minimum 2 years in "Direct to Home selling & team handling" is must.
- High level of customer service orientation required- a desire to help or serve others, to identify, meet and exceed their needs and expectations.
- Strong presentation and people skills required.
- Strong written, verbal and interpersonal communication skills.
- Ability to build and maintain strong relationships with people at all levels of a business.
- Experience to handle HNI clients preferred.
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