Area Manager - Sales - Loan (2-5 yrs)
Job Title : Area Manager
Experience : 2-3yr
Work mode : On Side
Location : Vizag
Primary skills : Sales & Marketing.
Qualification : Any Graduation.
Role and Responsibilities :
- Executing sales process with the team to provide financial repayment plans to customers for their loans through digital channels and voice process
- Handling escalation cases.
- Campaign Strategy management for loans.
- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy
- Train & Lead the team of customer service team to improve their quality and performance metrics
Skill Requirements :
- Overseeing staff members
- Setting sales goals and targets for the office.
- Implementing and monitoring adherence to policies to contain customer escalations
- Maintain & adhere to deadlines for the team
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on sales performance
- Remaining informed of any legislative procedural training regarding RBI regulations
- Training and mentoring of staff members in the Sales department. Area Manager
Requirements :
- MBA.
- Women candidate a must
- Experience with data software and knowledge of MS Office, Google docs and Google sheets. (Preferred)
- The ability to work accurately and independently.
- Good verbal and written communication skills.
- Excellent analytical skills and an eye for detail.
- Outstanding leadership and managerial skills.
- Strong time and people management skills.
- Ability to work to strict deadlines.
