Area Manager- Activation_Leading Furniture Company_Pune

- Meet and exceed business targets - across the area. Key parameters being - Footfalls, Conversions, Orders, Buyers, Sales, Spread, cost management etc.

- Ensure that business and operational targets are being met at a granular level - across specific revenue streams, like - inbound, outbound, partners, builders, modular, B2B etc., and productivity at studio/studio-manager/home-consultant/design-consultant level.

- Ensuring that that team is working to pre-set operational rhythm for all key activities - opening, closing, attendance, customer interactions, customer communication etc.

- Monitor, train and coach all team members across skills such as - sales, customer handling, Pepperfry brand and product knowledge, maintaining data, creating reports etc.

- Ensure that there is seamless transfer of knowledge and training, operational readiness and implementation focus for all key activities to team members by coordinating with central teams within activation and across other functions - category, finance, modular, marketing, spatial design, identity etc. and merchant partners (modular, other brands, alliances etc.)

- Make area and studio level plans for events and initiatives and BTL activation elements - to market the studios locally, improve visibility and footfalls, and create community related excitement.

- Oversee the management of central level programs related to channel partners, design partners, bulk partners etc. Ensure the programs are run to pre-defined processes and success metrics, with checks and balances in place.

- Ensure that Studio is well maintained. Conduct regular audits of the Studio upkeep and maintenance status and direct Studio Managers to act as needed basis the audit.

- Ensure that inventory and other elements (furniture and non-furniture inventory, fixed assets, visual merchandise related items or assets) and well maintained, tracked and kept safe - by auditing them regularly and directing Studio Managers to fix things as needed.

- Oversee that studio level administrate matters are being handled by the Studio managers appropriately - monthly admin related budgets, cross-checking of bills and vouchers, recommending payments etc.

- Build and enable a high degree of customer-centricity in the studio team which will translate to better sales closing, better and long-term relationships with customers, better experience and resolutions for customers

- Whenever needed move fast, along with HR and leadership to hire team members (managers or consultants)

Desired Skills and Competencies :

- Strong sales management skills - tracking and forecasting sales numbers, judging and assessing sales skills of team members, driving operational discipline among team members at various levels.

- Sales leadership skills - managing teams, monitoring/correcting/developing professional behaviour/skills exhibited by team members in sales and customer handling.

- Strong business acumen - knowledge of accounting and basics of finance, along with competence in understanding sales/revenue/costs/profitability/misc. workings for the business/studio.

- Being agile in orientation and in operational execution - strong bias for action and speed of execution for both routine and new processes and projects, adapt quickly to changing strategies and priorities.

- Strong negotiation skills - ability to craft propositions and negotiate (features and value) with - customers, partners, service providers, property owners etc.

- Understanding of retail best practices (sales and operations and people related) for similar segments/markets/customers/sectors.

Associated Behaviors :

- High level of operational discipline and flawless and speedy execution and adherence to processes.

- Timely communication, with leadership and with team, in a planned and structured fashion.

- Planned approach to managing business and people - granular planning and process orientation

- Tracking performance and taking corrective actions with attention to detail and timeliness

- High integrity at a personal level and driving high integrity through-out the team

- Being Proactive with communication and action across the board.

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