Job Purpose :

To drive regional sales targets for reputed Retail company (On role), ensuring smooth operation of company-owned and franchisee stores, while enhancing customer satisfaction and operational excellence.

Key Interfaces :

- External: Customers, Third-party Service Providers, Franchise Partners.

- Internal: Regional, Product, Brand, IRSG, VM, Merchandising, Support, and BD teams.

Education and Experience Requirements :

- Education: Graduate/Postgraduate (MBA preferred).

- Experience: 3-6 years in sales/retail;

Core Responsibilities :

- Sales Management:

- Planning: Contribute to annual business targets and manpower optimization strategies.

- Evaluation: Monitor financial and operational performance of stores, suggest corrective measures.

- Expansion: Conduct feasibility studies, plan network expansion, propose ROI for new stores.

Retail Marketing :

- Develop and approve marketing plans, promotions, and budgets.

- Drive VM updates, regional schemes, and in-store activities for better ROI.

Franchisee & Store Management :

- Act as a Single Point of Contact (SPOC) for franchise partners.

- Ensure smooth store operations and compliance with internal policies.

Training & Development :

- Coordinate product training and conduct training needs analysis for staff.

- Plan and execute training programs to drive efficiency and sales performance.

Recruitment & Talent Management :

- Support recruitment for key positions and drive engagement and diversity in teams.

- Mentor, develop, and ensure succession planning for critical roles.

Customer Experience & Complaint Resolution :

- Implement mechanisms for quick resolution of critical complaints.

- Capture feedback to improve customer satisfaction and store ratings.

- Performance Indicators

- Achievement of sales targets and ROI.

- Increase in customer satisfaction and franchisee satisfaction scores.

- Effective implementation of expansion plans and regional schemes.

- Quality of training, recruitment, and staff engagement initiatives.