Senior IT Talent Acquisition at Apptunix
Views:93 Applications:16 Rec. Actions:Recruiter Actions:0
Apptunix - Executive - Chat Support (1-4 yrs)
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer and generate leads from website traffic.
- Communicating with customers through various channels.
- Acknowledging and resolving customer queries.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications :
- Proven customer support experience
- Customer orientation and ability to convert leads from website traffic
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
