Job Purpose :

To maximize the sales of a company's goods or services in many different settings. The incumbent is also involved with identifying new markets and business opportunities.

Job Description :

He/She will be involved in maintaining a good relationship with the sellers. They will ensure the retention of the sellers.

- Deliver & Maintain high seller experience at all times

- Manage day to day activities of the process

- Drive the team to achieve desired results

- Work with internal teams to resolve all seller issues within defined timelines

- Manage and drive staffing plans with the Service Planning team

- Actively contribute and lead process level improvement ideas to provide enhanced seller experience

- Act as point of escalation for sellers & internal customers

- Build action plans based on opportunity areas

- Motivate team members to perform to the best of their abilities

- Monitor and drive seller performance through collaboration with the Intelligence team

- Ensure all processes within the team are followed as per the SOP

- Periodically audit calls & emails to identify gaps & coach team members

- Drive seller centric culture within the team and walk the talk

- Plan, schedule and ensure consultant availability to handle volumes with desired service levels

- Build Company's Seller Support as the best support team across all Marketplace for sellers

- Escalate unresolved issues to the correct teams and follow up till closure

- Own, Plan & Conduct Performance reviews & appraisals for the team & team leads

- actively engage in R&R for the team and drive employee motivation

- All other duties as assigned.

Desired Skills & Experience :

- Should be analytical & process-oriented.

- Should have excellent written & verbal communication skills.

- Analytical bend, understand data, identify trends and infer action plans
 
Key Responsibilities :

To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.