Duties & Responsibilities

- To lead the Operations team and ensure they perform to the defined roles. In case of any discrepancy bring it to the notice of the Branch Manager.

- To know the billing value and individual salaries. Ensure sites are at profitability at all times.

- To ensure invoices are submitted well in time and payments are received as per agreed timelines. In case of delay, discuss with the client.

- Work/review outstanding with accounts team very closed and be updated on pending payments.

- Continuously follow up for payments it pending beyond agreed terms. Use client escalation matrix for follow-up.

- Insist client for a PO prior to taking up any work.

- To ensure service delivery as per SLA and continuous Improvement.

- To ensure all reports are rendered to the client well in time.

- To have good communication with clients and keep clients posted on operational issues and their resolutions with timelines.

- To ensure all salary attendances reach payroll in time. Any changes in increment/ transfer of employees are updated well in time.

- Position & Functional Goals

- To ensure all client support and satisfaction.

- To ensure operational stability.

- To ensure timely invoicing and collection of payments

- To ensure the Operations team handle operations efficiently and exhibit excellence and meet qualitative and quantitative demands of Operations in a sustainable way.

Preferred candidates from Facility Management Services Background.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.