Recruitment Delivery Lead - IT Vertical at Apidel Technologies
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Apidel Technologies - Customer Service Agent (0-3 yrs)
Inbound Customer Service Agent
Role Outline/Job Summary:
- Handle inbound calls for credit cards/banking and render accurate customer service to customers
Business/Department Objectives:
- Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers are provided
Core Responsibilities:
- Ensure customer service excellence
- Displaying complete bonus to the customers query/problems
- Delivering service with requisite courtesy and accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil customer complaints
- Ensuring excellent SLS scores
- Escalating/highlighting customer problem Incidences
- Adherence to service and sales compliance
- Cross selling/upselling on set products (assets and liabilities products)
- Ensuring process efficiency by achieving set targets of call quality
Education :
- Graduate from a recognized university
Skills :
- Excellent written and oral communication
- Passions towards service
- Enthusiastic and self motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
Other :
- Knowledge about banking industry will be an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
