Anytime Fitness - Executive - Customer Service (1-2 yrs)
Responsibilities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
- Protectively attend and respond phone calls and e-mails.
- Keep records of customer interactions.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Identify and assess customers- needs to achieve satisfaction.
- Handling customer concerns and complaints in a timely manner.
- Assure satisfactory level of service is being provided to customers.
- Maintain a polite attitude towards customers when interacting on call.
Requirements :
- Prior experience in fitness industry would be an add on.
- Must be comfortable with answering multiple calls per day.
- Good interpersonal skills.
- Decent command on spoken English with fluency.
- Graduate candidates or Result awaited candidate can apply.
- Should have a go getter attitude.
- Strong phone contact handling skills and active listening.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
