HR Manager at Anvita Tours2Health Pvt Ltd
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Anvita Tours2Health - Executive - Customer Care/Customer Support (0-1 yrs)
Job Description :
The person will be responsible for :
- Guiding customers how to use the services, training them on new updates on the site.
- Giving Service calls to all the existing customers.
- Resolving new & existing clients queries and complaints.
- Preparing website site map, schedule work to programmer,designer,send designs and completed work to customers over email and communicate the same over telephone.
- Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.
- Follow up with the customer for balance payments,renewals.
- Send proforma invoice, renewal Invoice, part payment - invoice and receipts.
Key Responsibility Areas :
- Coordinate with client and the designated teams for designing of websites, e-mail newsletters logos and other related works.
- Keeping track of the designing process.
- Follow up with client and the respective teams.
- Ensure timely completion of work and escalate delay any if to the management and also if required to the customer.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
