ANS eCommerce - Team Leader - Customer Support (1-3 yrs)
Role & Responsibilities:
1. Handle customer support processes (email and call) for leading e-commerce brands along with managing a team of agents.
2. Work with the business team to understand the client's requirements and assist in new onboarding.
3. Ensure tools- integration and set up logic rules for new processes
4. Lead client coordination for each process.
5. Prepare monthly management reports, track and monitor team's performance.
Desired Skills & Experience :
Must-have :
- 1-3 years of relevant work experience
- Excellent communication and leadership skills
- In-depth knowledge of performance metrics
- Should be good with time management and organized
- Should be data driven and high on ownership
Good to have :
- Proficiency in MS Excel.
- Familiarity with e-commerce and logistic operations.
- Experience of working on OMS (order management system) and ticketing tools
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
