Analyst - User Engagement - Customer Service - Healthcare (0-2 yrs)
Job Description :
Roles And Responsibilities :
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up with clients to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Coordinate with various departments to resolve user's queries.
- Have a sound knowledge about the product
- Should be able to debug the product related issues by coordinating with various departments
- Doing outbound calls for feedback and user related experience.
Job Specification :
- 0 - 2 years of experience.
- Excellent written and verbal skills.
- Ability to interact and build a relation with clients with ease.
- Should be able to take up ownership's.
- Preferably a Technical degree (BE/B.Tech)
- Analyze and make decisions based on customer care data
- Smart good communication (preference for female candidate)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
