Support Analyst-Voice Process

Qualification, Skills, and Experience :

- Graduate with customer support experience (1 to 4 years)

- Customer handling (Voice, must have)

- Good communication skills (Written and Verbal both)

- Analytical skills for proper identification of issues and resolution

- Quick leaner

- Willingness to Explore New Technologies

- Knowledge of SQL preferred

- Willing to work in a 24x7 environment and provide weekend coverage, if needed.

- Should be a team player with positive attitude

Roles and Responsibilities :

- Demonstrates proficiency with ETL processes, with the ability to learn and apply new and emerging concepts very quickly

- Refer to internal database or external resources to provide accurate solutions

- Communicate effectively with automotive dealership personnel/clients/data providers via phone and email

- Prioritize and manage several open issues at one time. Create case logs, record information, establish resolution time, follow ups and work on complex issues

- Quick understanding of applications/ETLs for providing Level1 support and guide dealership through resolution of technical issues

- Maintain jovial relationships with internal teams

- Work closely with project owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Develop and maintain accurate documentation of SOPs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.