Analyst - Customer Success (1-3 yrs)
Key Responsibilities :
- Provide friendly, high-quality customer service for our clients
- Receive client inquiries via phone and email regarding product functionality or problems
- Assist in researching and troubleshooting efforts, including escalations
- Develop and communicate solutions back to clients within established timelines
- Provide application and process training to customers
- Document detailed problem descriptions and resolutions that are provided to the client
Required Qualifications :
- Degree or certificate in a business or computer related field and/or accounting, or equivalent experience
- 2+ years experience in customer service
- Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions
- Ability to work both independently and in a team environment
- Must have desire and ability to learn and a high level of motivation and initiative
- Can work and adapt in a rapid paced environment and an ability to respond to changing priorities
- Willingness to assume additional responsibility to support team efforts and workload
Preferred Qualifications :
- Experience with accounting software, ERP systems and inventory distribution
- Familiarity with Windows based products including SQL Server Management Studio (SSMS), Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server
- Experience using the Microsoft Office Suite with strong Excel capabilities
- Experience with software installations
- Experience with software application support
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
