Key Responsibilities -

- Workforce Management

- Quality Assurance & Support

- Best Practice Development

- CS Governance

- CS Tracking & Monitoring

- CS Vendor Management

- Knowledge Management Input

- Quality Process Development

- Forecasting and Planning (Translating the Business Plan)

- KPI & Target Setting

- Performance Reporting

- Scheduling (Shift Management)

- Scheduling Adherence

- Tool Configuration & Selection

- Traffic Management

Role :

- This individual will act as a technical expert on complex and specialist subjects.

- Supports management with the analysis, interpretation and application of complex information,

contributing to the achievement of divisional and corporate goals.

- Supports or leads projects by applying area of expertise.

- Should have analytical skills, problem solving capability, judgement and decision-making skills,

Customer Service Analyst Skills :

Customer Service Analysts should possess fantastic interpersonal skills and be excellent communicators. Staying calm under pressure and having wonderful customer service skills are also important. They must also work well with minimal supervision and be highly organized. Employers look for candidates with all of these traits as well as the traits listed here.

Core skills : 

- Based on job listings we looked at, employers want Customer Service Analysts with these core skills. If you want to work as a Customer Service Analyst, focus on the following.

- Proficient in Microsoft Office Suite

- Knowledge of customer service practices

- Experience in mediation and conflict resolution techniques

- Data analysis experience

- Knowledge of research practices

Advanced skills : 

- While most employers did not require the following skills, multiple job listings included them as -preferred. Broaden your career options by adding these skills.

- Experience working in customer service or sales

- Marketing or advertisement experience

- Experience with statistic software such as SPSS

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.